Shipping Policy

Tax

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Shipping Locations

Shipping is only valid for shipping addresses in the DE/EU country.

Shipping Costs and Delivery Estimates

Country Processing Time Shipping Time Shipping Fee Logistics
DE 1 to 2 business days 2 to 3 business days Free DHL
Ireland,Poland, Netherlands 1 to 2 business days 3 to 7 business days Free DHL/DPD

We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 7 business days. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at [email protected] within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Affected by Covid-19, there will be some delay on the delivery.

Orders Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

DHL: https://www.dhl.com/
DPD: https://www.dpd.com/

Note

  1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
  2. If you have special questions about the order, please contact customer service: [email protected]

iScooter official is specialized in electric scooters for personal transportation, with the setup of DOUBLE KING INDUSTRY (HK) CO., LIMITED entity for efficient credit card transaction and Shenzhen Xincheng Network Technology Co.,Limited for supplier coordination.

Warehouse Address:
Xin Service GmbH- Retoure
Niemberger Weg 1
06188
Landsberg OT Spickendorf
TEL: +49 34602406542

Shenzhen Xincheng Network Technology Co., Limited(Operation Centre)
401, Block C, Donghaiwang Building, No.369 Bulong Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen

Double King Industry (HK) Co., Limited(Global Marketing Brand Promotion Centre)
FLAT/RM 3 13/F GRAND CITY PLAZA NOS. 1-17 SAI LAU KOK ROAD, TSUEN WAN NT, HONG KONG


This website is belong to Shenzhen Xincheng Network Technology Co.,Limited.